Salesforce Agentforce
Agentforce provides fully customisable autonomous AI agents that integrate with enterprise data and drive actions across sales, service, marketing, and commerce.
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What is Agentforce?
Salesforce Agentforce enables organisations to create, customise, and utilise autonomous AI agents for diverse business functions such as service, sales, marketing, and commerce.
Agentforce empowers brands to:
Resolve customer enquiries 24/7
Engage with prospects 24/7
Provide personalised sales role-plays
Offer personalised product recommendations
Create and optimise campaigns end-to-end
Agentforce skills for your business needs
Resolve Customer Enquires 24/7
Agentforce Service agents autonomously interact with customers across multiple channels 24/7, using natural language for seamless communication. They deliver swift and accurate resolutions, leveraging trusted data for every response.
Provide tailored product recommendations with Agentforce
Facilitate personalised conversations on your commerce site or through messaging apps like WhatsApp. Streamline the shopping experience by guiding search queries and providing tailored product recommendations to help shoppers find and purchase items more quickly.
Engage with prospects 24/7
Agentforce SDRs autonomously manage product inquiries, handle tasks, and schedule meetings for sales representatives. Powered by your business data, they provide precise, context-driven responses. You control the frequency, channels, and timing of their engagement, ensuring seamless handoffs to your sales team.
Design and refine campaigns from start to finish.
Agentforce streamlines campaign creation, enabling marketers to build better campaigns faster. Save time on tasks like generating campaign briefs, targeting audience segments, creating content, and designing customer journeys in Flow. With 24/7 performance analysis against KPIs, Agentforce proactively recommends improvements to drive better results.
Provide personalised sales role-plays
Agentforce enables personalised practice for pitching, objection handling, and negotiation through realistic role-plays customised to each deal and seller. Receive consistent feedback on seller strengths, improvement areas, and actionable steps to move deals forward, all informed by CRM data. Effortlessly measure ROI by analysing win/loss rates of deals, with or without coaching.