Salesforce Service Cloud
Service Cloud provides you with a 360 view of your customers as well as the essential tools your service team needs to make customer service your competitive advantage.
Discuss Salesforce Service Cloud
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What is Service Cloud?
Service Cloud is a fully customisable, cloud-based Customer Relationship Management (CRM) platform designed to enhance customer experiences efficiently. It serves as a comprehensive customer service platform, helping businesses manage and resolve customer inquiries and issues. With tools for case management, knowledge base, omni-channel support, automation, and analytics, Service Cloud empowers companies to deliver exceptional customer service experiences.
Benefits & Features of Service Cloud
Utilise Omni-Channel Routing to deliver smarter service by automatically matching cases to the agent with the best skill set and availability to solve them
Engage internal and external customers through phone, chat, SMS, email and social media to provide support
Free up your agents time and speed up case resolution with Knowledge Base
Enhance your customer service experience with Lightning Service Console, providing productivity tools like macros, keyboard shortcuts, and ready-to-use templates to improve agent efficiency and gain 360-degree view of every customer
Maximise agent productivity by automating common, repetitive, multistep tasks to resolve customer issues more efficiently
Automate and customise any service or approval process with Lightning Flow which provides a pre-defined, step by step process
Deliver smarter service with artificial intelligence and out-of-the-box analytics with Salesforce Einstein
Utilise Service Analytics to make your team and business smarter with prebuilt dashboards and apps and AI-powered insights and predictions.
How we can help
Discover how our team of certified Salesforce experts can help with your Salesforce Service Cloud project.
Service Cloud
Implementation
Our team of Certified Salesforce professionals are experts in system architecture and will ensure your Service Cloud solution meets your every business need. From initial concept to business rollout, our team of Architects, Developers and Administrators will work with you every step of the way.
Service Cloud
Support
Ongoing support for your Service Cloud implementation. We offer Managed Services packages that provide your business with access to certified Salesforce experts. We have a variety of support packages available and can provide ad-hoc support or a fixed number of hours per month
Service Cloud
Enhancement
Our certified Service Cloud consultants can help you enhance an existing Service Cloud implementation and add additional functionality. We will help you maximise your investment in Salesforce by conducting an initial review of your system and then discuss and implement potential enhancements.