Salesforce Knowledge Base

Knowledge Base is a complete knowledge management solution that works across the Salesforce Platform.

Benefits & Features of Knowledge Base

  • Embed a cloud-based knowledge base right into your Service console to allow agents to easily find, access, and deliver the right answers to customers.

  • Help customers help themselves by integrating knowledge base with your service website, whether it’s a secure customer or partner portal, s section of your public site, or integrated into a public customer community. 

  • Improve your agents efficiency and prevent them from answering the same questions over and over again. Make the answers easy for customers to find on their own with Salesforce Knowledge. 

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How we can help.

Discover how our team of certified Salesforce experts can help with your Salesforce project.

Salesforce Design & Strategic Planning

Knowledge Base Implementation

Our team of Certified Salesforce professionals are experts in system architecture and will ensure your Knowledge Base solution meets your every business need. From initial concept to business rollout, our team of Architects, Developers and Administrators will work with you every step of the way.

AI services with Salesforce Einstein

Knowledge Base Enhancement

Our certified Salesforce consultants can help you enhance an existing Knowledge Base implementation and add additional functionality. We will help you maximise your investment in Salesforce by conducting an initial review of your system and then discuss and implement potential enhancements.

Salesforce Design & Strategic Planning

Knowledge Base Support

Ongoing support for your Knowledge Base implementation. We offer Managed Services packages that provide your business with access to certified Salesforce experts. We have a variety of support packages available and can provide ad-hoc support or a fixed number of hours per month.

Get in touch to discuss your Salesforce Knowledge Base project

We’d love to talk with you about how we can help you grow your business. Fill out the form below and we’ll be in touch within 24 hours.

Alternatively you can email us: enquiries@systep.co.uk or call 0117 427 0138

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